How Biodegradable Straws collects, uses and protects information across enquiries, wholesale accounts, orders and website activity.
This policy explains our general approach to privacy. It may be updated from time to time as our website, services, suppliers or legal obligations change.
We collect information you provide when you contact us, request samples, ask for a wholesale quote, book a call, create an account, place an order, or otherwise communicate with Biodegradable Straws.
This may include your name, business name, email address, phone number, delivery and billing details, buyer type, product interests, order information, account details, messages and any files or notes you choose to share with us.
We use personal information to respond to enquiries, provide samples and quotes, manage wholesale relationships, process orders, support account access, improve our website and services, meet legal obligations and protect our business from fraud or misuse.
We may also use business contact details to follow up on sample, distributor, stockist or wholesale conversations where it is reasonable to do so.
Our website may use cookies, analytics tools, security tools and similar technologies to keep the site working, understand how visitors use pages, protect forms from spam and improve content, products and performance.
You can manage cookies through your browser settings. Some site features may not work as expected if cookies or similar storage are disabled.
We do not sell personal information. We may share information with service providers who help us operate the website, host data, manage customer enquiries, send email, process payments, fulfil orders, provide analytics, prevent spam or support related business operations.
We may also disclose information where required by law, to enforce our rights, to protect customers or our business, or as part of a business transfer such as a merger, restructure or sale.
Where payment services are used, payment details are handled by the relevant payment provider under its own security and privacy terms. We may receive payment status, order and transaction records needed to complete and support your order.
Wholesale account, quote and order information may be retained so we can manage repeat supply, approvals, support, invoicing and business records.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No internet service can be guaranteed to be completely secure.
We keep information for as long as needed for the purposes described in this policy, including customer support, account management, legal, accounting, tax, security and operational requirements.
You can ask us to access or correct personal information we hold about you. You can also ask us to stop sending marketing or follow-up communications, subject to messages we still need to send for orders, accounts or legal reasons.
To make a privacy request, contact us at hello@biodegradablestraws.com.au. We may need to verify your identity before acting on some requests.
Some of our technology, hosting, analytics, email, payment or fulfilment providers may process or store information outside Australia or New Zealand.
Where this happens, we take reasonable steps to work with providers that apply appropriate safeguards for the information they handle.
